Refund policy
Refund Policy
Refund Policy
Because our products are made to order, we do not accept returns or exchanges for buyer’s remorse, incorrect size selection, or change of mind.
If your order arrives damaged, defective, misprinted, or materially different from what you ordered, please contact us within 7 days of delivery at jewcinstudios@gmail.com.
Please include:
- Your order number
- A brief description of the issue
- Clear photos showing the problem
Once reviewed, eligible issues may be resolved with a replacement or refund at our discretion.
We are unable to offer refunds or replacements for issues caused by incorrect shipping information provided at checkout. If a package is returned due to an invalid or incomplete address, additional shipping charges may apply.
If your order appears lost in transit, contact us and we will review the shipment status with our fulfillment provider.
Refunds, when approved, are issued to the original payment method. Processing times may vary depending on your bank or payment provider.
For questions about your order, contact us at jewcinstudios@gmail.com.